Got the XPS back from Dell on January 7. It works!
… except when I plug in the power adapter, then the touch pad stops working.
Logged a ticket on January 8.
January 10 I get a reply asking if I want to ship it to the Advanced Resolution Center. “It should only take 3-5 days.”
I let them know I just got this thing back from the Advanced Resolution Center and asked what other options there are.
In between all this, the touch pad starts randomly working while plugged in; maybe two out of every five attempts.
January 12 I get a reply asking if I want to have someone come to the house and replace the motherboard.
I take a deep breath and reply telling them the motherboard has been replaced twice now and that another motherboard seems like overkill. I tell them I’ll deal with it for now and open a new issue if it becomes completely unusable.
This is unfortunate because when it’s working, this XPS is a great machine. I just can’t get past the issues I’ve had in the past five months.
As with everything from Dell, it’s all turning into ¯\_(ツ)_/¯