It’s been over a week since I got the Dell back. It’s still going strong except for the issue where the touchpad stops working when the laptop is plugged in.
Told Dell Support I’d live with it after they offered yet another motherboard replacement. I just can’t right now with that. The XPS has decent battery life so I’m pretty ok with using the touchpad when the laptop is not plugged in and a mouse when it is.
I then started thinking about my wanting one of the new MacBook Pros and cooled my jets a little. As mentioned previously, the XPS is a very decent laptop when it’s working. Also, the new MacBook Pros are very expensive and it’s money I can’t justify spending right now.
In the end I opted for a minor (and much cheaper) compromise: I ordered two 32 GB sticks of G.SKILL DDR4 which will max out the RAM on the XPS. I have a year left on the Dell ProSupport Plus so I’m going to tough it out and if the issues get any worse than the current touchpad shenanigans, then I’m going to milk every last second of their time and resources.
I really believe that Support is the Achilles Heel for any company not named Apple. I’m sorry, but the having Apple Stores puts them in a class by themselves.